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general
Payment method
cash only
Neighborhood
East Louisville
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Reviews

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alrywood

04/17/2012

Overall
I loved this company. I was o...

I loved this company. I was offered a living social coupon and they were handed a big mess. There was 3 of them and they worked very fast and I got my monies worth.

Overall
Living social rocks! They pre...

Living social rocks! They presented the opportunity to purchase a cleaning coupon from this company and they over exceeded our list and we are very pleased they gave us this opportunity. We would of never found them with out living social, Thanks LS

tagbyfreezezone

04/15/2012

Overall
We were very pleaed with our c...

We were very pleaed with our coupon choice with this company. They got SOOOOOOOOOO much done in the allowed hour we were excited. Definetly recommendable from us

doggiedoright

04/14/2012

Overall
First visit this afternoon and...

First visit this afternoon and was asked to write a review about the service, They are awesome, cobwebs gone baseboards cleaned, trashcan washed and plants shined. We will have them back

lamedog

04/07/2012

Overall
These people completed an awes...

These people completed an awesome job through the living social coupon. I am surprised at how much they actually got finished with the allowed time limit; Loved them.

mcavatar

04/01/2012

Overall
Really disappointed with this ...

Really disappointed with this company. I bought a Livingsocial coupon after reading the positive online reviews. I set up an appointment with them twice, and they never showed up nor contacted me about not showing up for the appointment. I am going to look elsewhere next time I need cleaning service.

asiamett

03/28/2012

Overall
We were very pleased with our ...

We were very pleased with our coupon from ls. We had outstanding service and professionalism from the first phone call. My sister and I have decided to retain their services on a regular basis;

abrey1

03/26/2012

Overall
I was excited to call on Aunt ...

I was excited to call on Aunt B's services as my fiancé and I were honestly looking to find someone to come clean our home on a consistent basis. We purchased the Living Social Coupon thinking it would be a great way to get the home cleaned and give a new company a shot. Unfortunately, this is not how things turned out. We tried to set up our appointment for a specific time and were told we would be contacted. This did not happen and the cleaners just randomly showed up on the day we had discussed with them but they had not specified a time. Anyhow, my fiancé was thankfully there and let them in. The coupon entitled us to "3 man hours" of work so when my fiancé left after 30 minutes to drive up the street to the bank to get tip money for the cleaners, she was shocked that they had left by the time she returned home. The cleaning team was there for no longer than 40 minutes and their efforts reflected it. We were having company visit the following day and had to spend 2 hours that night cleaning what was supposed to already be a "spotless" house. I assure you our home was not in any way in the type of condition that the proper cleaning could not be completed in the 3 hour window, likely 2. I truly feel that people deserve to find out the honest encounter that took place in this situation. When I called the owner about the situation, she was very short and coarse in her dealings with me. I never raised my voice and merely asked what could be done to make the situation better. I was eventually offered a free cleaning, but in the 3 times I have called to schedule the cleaning, they were unable to fit me in or I was told that I would be called back to schedule, which I was not. Frankly, I have given up in my attempt to redeem my "free cleaning" and will move forward with a different company. I would not recommend this company.

claimed iconBusiness Response03/27/2012

We were told by you and your painter not to do this and not to worry about that. We really felt in your way and tried to do the best that we could with what we were handed. I offered you a free clean and had it scheduled and you were not home. We tried calling you also. We are terribly sorry for all the obsticales that we encountered with you and your home and shcedules. I dont like any of my customers to go away period let alone upset with us, so the free clean still stands. I would love you to afford me the opportunity to make it all right. Sorry again.

This listing has been claimed by a business representative.
rkurt93

03/25/2012

Overall
If I had only knew about these...

If I had only knew about these girls before I would have been using them for longer then my current 7 months. I know when I arrive from work on their scheduled day my feet can go up, thanks for all you and your crew do Brenda

BS
Beverly S.

03/23/2012

Overall
I had my first cleaning appoin...

I had my first cleaning appointment with Aunt B's service today and I am very happy with the results. Aunt B and her three able assistants showed up at my door ready to work with big smiles on their faces. In a jiffy they had my apartment spic and span. I would recommend this service highly.

leroyshel

03/23/2012

Overall
Loved them from the start to t...

Loved them from the start to the finish. Professionalism at it's finest.

ukrocks

03/15/2012

Overall
Hello I am really new at this ...

Hello I am really new at this so be patient. I have been asked to write a review about my living social cleaning coupon. I have had the most pleasurable experience I could have hoped for plus a little more. Their were four women here and were outstanding. They were all dressed alike in their shirts. They busted their butts to make sure I was not only happy but offered to do anything else I would like them to. I was only suppose to get an hour of cleaning with 3 maids, instead I got a bonus of 4 maids for an hour and almost 20 mins. NO COMPLAINTS HERE!! I would recommend Aunt Bs Cleaning to anyone who is looking for a cleaning service. I understand obviously from the post below that you cant please them all but You sure pleased us. A++++++

2travelers11

03/14/2012

Overall
I am very disappointed with Au...

I am very disappointed with Aunt B's. I bought a living social deal for 3 hours of cleaning. I called and scheduled it with Brenda for the next Monday. Someone (not Brenda) called me the Saturday before and said they were at my house so, thinking I got my days mixed up, I gave them the garage code and my apologies. When I got home, no one had been there. Assuming I must have been right about Monday and that they might have had the wrong house, I let it go. On Monday night, I got a call from Brenda who had "just pulled the note out of my pocket" from when I had called days before and wanted to know which Monday I had wanted. Obviously, I wanted that day but again, thought it was an honest mistake. I rebooked for Saturday when she said she would give me a call when she was on her way. Not wanting to wait around all day, I stepped out to run a few errands. When I got home, no calls, no cleaners. When I called (pretty good and irritated at this point) she said that they had come but I wasn't home and that they had tried to call me (I had no missed calls or voicemails) but it just rang and rang. I thought I would give them one more chance so I set it up (again) for today. I got home to find a house with a vacuumed floor (the kitchen wasn't even completely vacuumed. still potting soil on the floor from my son's seed propagation project the day before), made beds, and the trash taken out. Nothing is dusted, nothing is mopped, the bathroom sinks were not even wiped out, the toilets themselves were not cleaned (bowls are cleaned but there is still urine on the rim of my son's toilet and there is dust and other "bathroom dirt" on the tops of the toilets and the seats.). It looks like I let my 9 year old son clean the house and that he worked on it for 30 minutes.

I have a house that is barely 1200 square feet. There is no reason that every single thing in that house should not have been done and done well.

I have had a few cleaning services throughout the last 15 years and this is the worst, slack job I have ever seen. Due to the absolute lack of attention to detail and the poor job they did at the jobs they actually got accomplished, it is truly a wonder that they are in business.

Needless to say, I would never and will make sure that my friends and family never use this company's services again.

claimed iconBusiness Response03/19/2012

Where to begin with Miss Jen Beisel? WOW. First off like I emailed you you were not even allowed to purchase this coupon, you live in memphis? 50 miles. But I was nice enough to honor this coupon not once BUT twice because you missed the first scheduled appointment not us. We still drove all the way there and tried again. Like I told you in my email your house was one of the worst I have ever stepped foot in, just being honest here. You get 3 man hours of cleaning. If we had completed everything you wanted done we would have been there for a couple days. I didnt threated to post pictures until you threatened me to post all over the internet if I did not refund your 45 dollars. REALLY? As far as us not calling you God is watching. We called you 10 times from your driveway for over a half an hour, that was on the first CONFIRMED appointment. 120 round trip for us. And you didnt even show up. And why have you had so many cleaning companies, I think you are burying yourself her miss Jen Beisel. I apologized to you more then once trying to make it better and still came out of my radius as a courtesty and this is what I get. Good luck with your next cleaning company and again sorry we didnt have time to clean your entire home. God bless

This listing has been claimed by a business representative.
lisapoplet

03/04/2012

Overall
I wasn't sure about hiring a c...

I wasn't sure about hiring a cleaning service. Am I glad I found these ladies. The WOW factor is there for sure. I wasn't sure what was wrong with my shower and Brenda was so knowledgeable that it is fixed now, thanks to her husband. They are the total package, trust me.

stormy0000

01/01/2012

Overall
My husband and myself own 9 ap...

My husband and myself own 9 apartment complexes . Brenda ( AUnt B's Cleaning) has been cleaning them for about 3 months now. They are meticulous cleaners, wonderful staff and so affordable its not real. So if you get the chance to use this company I would highly recommend them.

mrtrulson

12/21/2011

Overall
I would have to recommend this...

I would have to recommend this company to anyone that is looking for some serious cleaners that are very professional. No over inflated pricing and a very friendly crew

karenstamm

12/20/2011

Overall
absolutely impressed!!!!!!!!!!...

absolutely impressed!!!!!!!!!!!!!!!!!!!!!!!! thanks for all your hard work and dedication.

Overall
This service was promt and ver...

This service was promt and very courteous. I am impressed and would give them a 10 if I could.

betsyshin

11/17/2011

Overall
Brenda was extremly courteous ...

Brenda was extremly courteous and very professional. I called her on a short notice and next thing I know my entire house was spotless. I couldnt have cleaned it better myself. Thanks ladies!

lilkentucky66

11/06/2011

Overall
I can tell you one thing Brend...

I can tell you one thing Brenda and her girls will ALWAYS go the extra mile for that wow factor. She has cleaned for us for several years and we love her to death. She is awesome with our children and our pets. We ALL axiously await to see them every wed. Very professional and highly recommended company. We would be lost without them!

Details

Phone: (502) 682-9020

Address: 9910 Phoenix Trl, Louisville, KY 40223

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