Hess Jewelers

Snobby. Cannot vouch for their customer service if you are going to spend thousands. But the professional courtesy (maybe even civility) definitely goes down with purchase price. Maybe that's predicable, but definitely disappointing.

Long story short we lost over $6000.00 in diamonds on a custom ring due to shotty workmanship. TWO STONES FELL OUT IN LESS THAN A SIX MONTH PERIOD FROM PURCHASE. Their suggestion was to come in once a month to have the ring checked. Once a month! Who does this? After the first stone came out my wife took her ring back a month and a half later for it's "check up." The ring recieved a green light by the owner, Dennis Hess, only to lose the main stone a month and a half later. My wife wore her other rings for 15 to 20 years and never had a stone fall out, yet when I had a custom ring made for our 20 year anniversary using some of her favorite stones this is the nightmare she endured. She's beside herself. Their response to this was deplorable and cavalier. I have to agree with the critique below, it's as if they're not really concerned with whether anyone buys their merchandise either. Dennis Hess suggestion to me? "I can sell you another stone for my cost plus 5%." When I shop diamonds I can get that pricing all day long, I certainly don't need to go to Hess Jewelers to purchase diamonds if I'm looking for a deal, which by the way that's not what I call a deal in diamonds. His "wholesale price" was bogus. Keep that in mind too. Shop elsewhere.