Total Vision Care Advanced Optometry

The doctor was rushed and short with his questions, flipping between lenses so quickly, my son could barely guess before the doctor changed the instrument. He spent most of his time with two kids, leaving my oldest to be, for the most part, examined by an assistant. After I called him on his rushing the exam, he slowed down, but now I feel uncertain as to the accuracy of my son's prescription. When administering dilation eye drops, they forego the analgesic drops; instead the doctor told my gasping son to "think happy thoughts." (Perhaps my teen lucked out by seeing the assistant for most of her exam - her dilation wore off in an hour, whereas the drops administered by Dr. Johnson kept my younger two kids' eyes dilated for - I'm not joking - TWO DAYS.)



We waited for 25 minutes to be assisted as we chose frames. I say assisted, but we were actually on our own until we blindly chose something and then got rung up. My kids' pupil measurements were never taken, my son's bifocal depth was hastily marked without looking at his eyes, and the guy treated us as if we were inconveniencing his day.



I took their prescription to another practice to get their glasses - at half the price that TVC wanted. When I asked TVC for a refund on our order (placed an hour before) it took three staff and finally another doctor to figure out how to issue my refund. WE WILL NEVER GO BACK.