Lone Star Chrysler Dodge Jeep

I've been going to this location for years, last two visits were poor. Last visit did oil change and splash gaurd was not installed correctly, now it's missing. This service They didn't advise me of anything. Invoice was all green meaning oil level, tires etc. except oil leaks. Still wasn't advised I had an oil leak. I had to go to speak with someone. After speaking with service department mech was in there in the back ground and let me further know I had nails in my tire. But in invoice my tires are marked green meaning everything ok with tires. So again I wasn't notified.

This dealership is full of slimy & unethical people. Purchased a used care here and after working very hard to get the purchase price down to something that we felt comfortable with they slipped in an extra $1995 during financing. We agreed to purchase the extended warranty, so when the amount financed was higher than what I had roughly figured we would be financing I attributed the higher amount to the warranty and stupidly signed the contract. It kept nagging at me so the next day I broke out my calculator and started going over all the figures. It turned out there was an extra $1995 that I could not account for. I immediately called the dealership and asked to speak with the finance guy (Mr. Trevino). Spent the next 4 days trying to get this taken care of. Finally had to go into the dealership and basically refused to leave until I found out what this additional $1995 was. Turns out that some how "I agreed" to some ridiculous dent/ding & fabric protection plan. First of all, I DID NOT agree to any such thing and second of all if I did how come I didn't have any paperwork on this plan like I did my extended warranty? Mr. Trevino basically gave me the old "well its a contract which you signed so it's a done deal". Great customer service there, huh? That didn't sit well with me so I tried to take it one step further and called to speak with the GM. Thought I was gonna get somewhere with him, but I got sucked back into that loop of "let me look into it and I'll call you back". That took another 4 or 5 days with me having to call back every day trying to see what was going on. Ended up being referred back to Mr. Trevino who apologized and said he messed up and didn't realize that they bundled the extended warranty with the dent/ding/fabric crap. Also tells me that unfortunately this plan cannot be cancelled but my warranty can be. Helloooo...the warranty was the one I actually agreed to stupid! Told him that if I have to keep it I need some information on it like I have on my warranty. Went to pick up this information and it clearly says it can be cancelled within the first 10 days. Well guess what??? We were at day 11. So the whole reason I was being blow off was so the 10 days would lapse and I couldn't cancel the stupid plan I never agreed to purchase. Sounds pretty sleezy huh? I warn all of you to stay as far away from this place as possible!!!!! Thieves...that's what they are.

The Lone Star Chrysler Dodge on I-35 has a very bad service department with bad service advisers. Don't expect any kind of customer service. I am amazed how the service manager is ok with the way they treat thier patrons.TERRIBLE!!!!