Mike Hale Acura

I've always been treated well at Mike Hale Acura. Every time I go to service my MDX they greet me by name and give me a free oil change. I enjoy talking to the staff while waiting and had a pleasant experience all-around. I really can't say anything bad about the place. Its great for what it is... A car dealership.

My salesman, Jake Wade, was nice enough, but started 'negotiations' at $2200 above the price advertised online. Once I pointed this out, he quickly backtracked when there was 'no way' he could go down on price before. I secured my own financing for the vehicle, and requested that they not run any inquiries on my credit report. The next day, I woke up with 9 new inquiries on my report from various auto finance companies, and they have done NOTHING to help remove/reverse these unauthorized credit inquiries. I also traded in my previous Honda, and two weeks later the credit union (also in Utah) hasn't received a payoff check despite me hearing 'the check was mailed four days ago' multiple times. However, they were very quick to cash the check I gave them for the new car. While signing the final paperwork, I overheard two salepeople talking about a customer that just left. They called him a "f**king idiot" for not knowing the exact mileage on his tradein. The Acura is nice, but I've never had a worse buying experience. I'll definitely go elsewhere when I'm in the market for a new car.

I recently bought a car at Mike Hale Acura and took it in to their service department for pulsating brakes. Andy (the service manager) went above and beyond to ensure outstanding service and care. Andy had the capacity to understand my frustration and provide quick solutions all with a friendly/warm demeanor. He even took the time to personally show me cool tips and tricks inside the vehicle. When asked for a shuttle ride, he provided a nice loaner vehicle for the night.



In short, even after a somewhat disappointing experience with the sales dept, Mike Hale Acura's service team (specifically Andy) redeemed Mike Hale's reputation in my book!