Lake Ford

1 word...AWESOME! I called when my car (an import) wouldn't start. They sent a tow truck immediately, it got there in 20 minutes! They diagnosed and repaired my car and got me back on the road within 2 hours! Upfront, honest and the repair cost less than expected...hard to find that quality in a dealer these days! Thanks Braeger!

I deal with another Ford dealership, but Braeger was close. Key in my ignition wouldn't turn and I called Braeger, hoping I could have it towed there. Fellow I talked to--Jason, I think--suggested tapping the key with a hammer. It worked--saved me the cost of a tow. I went to my usual dealeship, but thanks loads to Braeger and to Jason, for their kindness!

Great service, fast and fair

The bolt that connects the harmonic balancer to the crank shaft on my Ford F150 broke off, leaving the bolt inside the crank shaft. I called Braeger around 11:00 am and spoke with Jessie to get my truck towed. I called several times trying to get an estimate for the work. Finally around 5 pm she tells me they were going have to drill the bolt out of the crankshaft. If they couldn't do that, I would need a new engine. She said it in such a way like it was no big deal. Never mentioned anything about the price of a new engine. I called around 7 that night to check the status and was told by the guy who answered the phone that I would have to call back in the morning and speak with Jessie. The next morning Jessie tells me she hasnt heard anything about my truck. I ask her if she can get me a loaner car. She says she'll look into it and get back to me. I wait until like 2 pm and call to find out she's in 10 minute meeting. I leave my number and ask to have her call me back. She never called me back. At 3 pm I call back again. Still no word on the truck. Then I ask her again about the loaner car . She says if you let us do the work we can get you a car to use. I figured she was talking about drilling the bolt out and getting it fixed. She never said anything about needing a new engine. 10 minutes later she calls me back and says it's $4900 for a new engine.The next day I had it towed to a garage and they drilled the bolt out and replaced the crankshaft and harmonic balancer. They charged me $330.00! They tried to get me to spend over $5000.00 on a repair I didn't even need!