Lakeland Toyota

My car battery was acting up. I went Lakeland Toyota because of its location. They took me in without a reservation and within two hours, I was back on the road. Many thanks to the mechanics in the service department and a special thank you for Felicia who was instrument in coordinating everything.

Helpful car buying process

First I would like to say I’m a person who forgets everything. I was contacted early in the week advising that it was time for maintenance. My appointment was set up quickly, I was in there first thing Saturday morning. I received excellent customer service from Ray Adkins in the service department. Instead of sitting there like a normally do, I decided to take a shuttle with Hawkeye to the farmers market which was a delightful ride there and back. This was one of the most relaxed Saturdays I have ever had getting service done. Thank you so much for your help and I’m looking forward to my next maintenance appointment

My service was great! Thank you

Chris was my service technician and was very customer service oriented from the beginning to the end of my car maintenance appointment! Keep up the hard work, much appreciated!!

Alex quick efficient professional, great job! Kalee in Service Top Notch Knowledge thanks!

I just bought the Toyota Corolla hybrid , from Toyota Lakeland, Troy Deman was very professional very helpful so very kind best experience . Everyone was very nice and professional.

Very good customer service Ian took care of my concerns answered all my questions help me feel at ease was very helpful in making an appointment I could work with

Another completed service, Paul made sure the service add-on was handled quickly.

Service personnel were professional and helpful.

Paul McNeil is always the service tech we use. My problem with my Prius was fixed and I'm always satisfied using Lakeland Toyota service dept.

I had Tonya as my service advisor and she was excellent !! I had a bad experience with the last advisor I had .... request Tonya for your Toyota care needs , she’s honest !

I always have a good experience here. Everyone is nice. My advisor Amber smith was awesome. Great personality

This is the absolute worst Toyota dealership in the entire Central Florida area. They are rude, unprofessional, and downright sleazy in their business dealings from the sales rep to the manager to the financial manager to customer service — zero regard for the customer and/or the law. They “lost” the window sticker to the new car I was purchasing, refused to itemize my purchase (“packed the deal”), withheld some of my paperwork, refused to show a zero balance on a cash sale....IE- appears to be in violation of several state and federal laws.
I feel I was treated this way because I am a senior citizen as well as a single woman. I’ve driven either a Toyota or a Lexus for the past twenty years. IF this had been my first Toyota experience, I guarantee it would have been my last. So very sad to tarnish a good company’s name like they are.

LaKeLaNd ToYoTa’s VIP service was refreshing. When they say ‘oh, your vip’ usually I don’t even pay any mind to the comment, but this experience was the kind that made me truly feel as if I where the ONLY customer in the whole dealership! My sales rep was non other than the infamous, JaMeS RoSieR!! And boy did he go to great lengths to make sure I was satisfied in every aspect of my investment!
Thank you, James! You are an amazing person to be able to deal with every challenge I threw at you, and handled it with the utmost respect, care and grace! I am a ToYoTa gall as long as James is around!

We went to Lakeland Toyota because we saw a car on the web - when we got there Don Townsend came out and greet us and when we found out the original car we went to look was sold already he helped us locate another same type and year
Don was awesome and very patient answered all our questions - and we never felt and pressure at all - when all the ducks were in a row and we agreed on the purchase Don walked us thru everything and the young lady in finance was awesome as well
Defiantly will go back there again and highly recommend Don Townsend as your salesman!!!

I went with a friend of mine as requested while they went to purchase a car. Their salesman was one of the managers name Yvince and he was GREAT! He was so helpful for her. She had multiple questions and he had an answer for them all. She was able to test drive and he explained the car so well while she was driving. We were there for a while and he never left her side during this process. It’s safe to say she left the lot that day in the same car she had her eyes on! I definitely give Yvince 5 stars for his patience, friendliness, professionalism and knowledge! When I’m ready for purchase a car I will definitely be at this same dealer asking for the same manager!

Daniel McIntyre is a professional all the way! I greatly appreciate the treatment and will send friends and recommend you ask for Daniel McIntyre! I live this 2018 Camry!!!

This past weekend I bought a car from Lakeland Toyota. My wife requested a Spanish speaking associate and we met with Ana. She walked us through the difficult task of choosing the right car, for the price I was looking for. I test drove two cars and made my decision quickly. She explained everything in English and Spanish thoroughly making sure we understood. I would definitely go back to purchase another vehicle from this dealership!!!

Daniel Delgando
Bien profecional con su trabajo Daniel Delgado NOS DA UN SERVICIO EXELENTE NOS HACE SENTIR CONFIADO