Lance Cunningham Ford

Lance cunningham seems to be the only dealer in the knoxville are that i can ever make a deal with. always the best trade in values and do their best to make a deal that i am satisfied with. i have delt with preston williams exclusively for a number of years and he truely treats me like a friend instead of just a customer. this makes my fourth vehicle purchase with preston and lance cunningham, ill never buy from another dealer again, ive given them all a chance some numerous, and lance beats them everytime.

This is my second vehicle purchase for Lance Cunningham and I have been completely satisfied. Every one is very friendly and welcoming. I have walked out both times with a great deal and great vehicles.

Frank was very understanding and accomodating when selecting and picking up the new F150 vehicle.

BUYERS BEWARE! I purchased a van here not knowing the valet key was super glued into the auxiliary key. When I spoke with the general manager JASON OWENS (who I had been trying to get in touch with since Wednesday-- he never returned my calls) he said QUOTE: "If you wanted a vehicle where everything worked, you should have bought a new car."

& "We don't check things like a sunglass holder." (as if that compares to a faulty $250 key, but I'm a woman and I guess this was his way of talking down to me)



And this little gem-- "You can call a DODGE DEALERSHIP and if it only costs $2-$3 to have a key made, I will give you that."

When I said, had I known I wouldn't have bought the van without a manual key to get in my van-- the GM said, "I will look up your paperwork and as long as it's written out that you wouldn't buy the van without a second key, then I will pay for it." Unbelievable!!!



Never mind that the you sold it to me without disclosing the key was faulty. I hung up on him after he said, "You signed on the van in as is condition." Which is true. I did. My bad for not checking to make sure the key you sold me wasn't super glued. How stupid am I for not checking such a common problem ???.... guess I was more concerned with that sunglass holder!!!! How sad that the GM handles customers in such a demeaning and condescending manner.

Everyone that I dealt with at the dealership was very friendly and helpful, especially the salesman, Dustin. The sales people were very knowledgeable of their product and took time to explain various features of each. The financial people were very proficient and honest in explaining various extended warranties and certification programs. This purchase was a good experience and I'll definitely be a return customer.

John was a great salesman! I was extremely happy with my purchase!

I started the process on line and John was the one to contact me. I explained what I was looking for and price range and he did an exceptional job helping us. if I every buy a car again I believe I will go back to him.

Jessica was more than helpful, and went out of her way to answer any of my questions. She never tried to pressure me into buying just any vehicle, but the one that best suited my needs. I will definitely pass her name and card around to any of my friends or family members needing a vehicle.



However, I will warn them about Mr. Murray. When I tell someone that I have my financing done with a certain person, I don't need a pushy, type A personality, finance person giving his version of what I need to do. His attitude and mouth almost cost you my business. Ms. Jordan is the only reason that I didn't get up and leave.

Because of Ben Nelson, my purchase of a 2014 Ford Explorer was very enjoyable.

Overall, we had pretty quick service due to my time constraints. We were happy with the experience, but it lacked the personal touches the other dealerships gave us when we visited their lots. The bottom line made us decide to go with Lance Cunningham.

Amazing service. First vehicle purchase, and I couldn't be more pleased with my experience. Dustyn is what every car salesman should be. The entire time he had one thing on his mind, making me feel comfortable and important. He worked very hard to make sure I got the best possible deal. He was very honest with every part of the deal. Don't waste time looking at other dealerships, because Lance is #1 in my opinion. Ask for Dustyn! He's great!

Very professional and Helpful and seemed to have a desire to help.

Great help locating the right truck for my needs. We worked several days to accomplish our goal.

Really good.. Everyone was really helpful and nice.

Had a great experience with both sales and finance.........

I came there with my husband. He was planning to buy a car. All the personnel I encounter from start to end were exceptional, professionally polite and friendly, very knowledgeable about the vehicle. Mr. Williams took me to the car and completely described all the functions of the car.Thank you Mr. Williams.

Mat was very pleasant and not pushy. He explained the features on the Ford Edge then when went for a test drive, he answered my questions very accurately. The horn did not work on our new Ford Edge; he made arrangements to have bring it in the next day to see what the problem was. They have to order a fuse block for the car; Mat said that when the part comes in, he will arrange a loaner car for us.

Everyone was professional and helpful providing honest information. Even referred us to a truck that was a better fit for our needs and more affordable.

Mike Mackey and Frank Radics were/are Awesome. Best car buying experience I ever had. Made my 3+ hr drive well worth it.

Very professional, polite and courteous - we purchased on the "X" plan and it was very well explained