Viva Nails

I think I'm being more than fair at 3 stars... I picked only 2 originally, but I'm still mad. So... To be a bit more fair, I'll give 3. Everything was basically great. I got a pedicure and aside from the woman being a little harsh on the skin on my toes, I really enjoyed it. Until I saw the paint on my toes had very visible streaks. They gladly fixed it. But she didn't REALLY fix it. The streaks are less visible now, but still there and the paint looks very messy around my cuticles. I've never had a complaint about a pedi or a mani anywhere before. How can you let someone out of your salon with toes that look so sloppy? Never going back. Not recommended if you want even, clean, streak free polish.

Oh, and I had to just edit this because after touching my feet, they are rough and feel shredded on the little callous on my toe. Luckily for me, I can use my own pumice stone to smooth it out. Waste of money.

Do NOT go to Viva Nails - the do not honor their own gift cards. Horrible customer service!



In May my husband purchased a $40 gift card for me at Viva Nails. I waited until August - of the same year - to use the gift card and had a pedicure ($35) and a eyebrow wax ($12). The pedicure and the eyebrow waxing were below average - I will write more about their quality below - but the customer service at Viva is horrible.



After the procedures I gave them the gift card and was told after the gift card that I owed $42 and that there was only $5 on the card. I explained that the card was a gift from my husband, and presented them with he receipt that they gave him that goes with every gift card confirming that the actual amount is in the card. The confirmation receipt read $40. The woman I was dealing with - who later identified herself as the manager - said that I must have previously come to their store and used the card. She refused to honor the card. When I asked to speak to another manager, she refused. When I asked to speak to the owner, she refused.



Eventually a male employee - who I suspect is the owner - said he would check into it. His fix was for me to pay for the $12 eyebrow wax and that he "would pay for the $35 pedicure himself." With no other option, I paid the $12.



1) If a business offers gift cards, and provides a receipt to prove that the gift card has a certain amount on it, then they should honor their card.



2) The behavior of the manager was unacceptable and unprofessional.



The quality of their work - all prior to the gift card debacle:

- The pedicure was below average. The leg and foot massage was not a massage, but a light stoking of my legs and feet.

- She used a bottom coat, two coats of color and NO top coat. What?

- The eyebrow wax... My eyebrows don't match each other and are not symmetrical.



I will never return to their establishment. There are plenty of other salons in the Brentwood area!