Discount Towing & Auto Repair

Don't even think to contact them at least for the towing service!

I called my Toyota care and they asked them as the third party to provide me towing service!

I got the confirmation that they are coming!

3 hours later they just said they are not able to come!!

Yes,After 3 hours they just canceled!

Shame to them and a Big Shame to TOYOTA that is using these kind of companies!

I wasn't a fan of the customer service at this place before it changed ownership 9 months ago but now it's become downright hostile towards customers and I actually called the police after they threatened to keep my car after trying to charge me $100 to replace spark plugs (without a prior estimate or cost in advance) and $40 to tow my car after it took them two weeks to get around to picking it up. I only had them get it because the car hasn't run right since they replaced the alternator and i was trying to give them an opportunity to check to ensure they hooked everything back up correctly. Their advice to me after I complained to then was to go somewhere else. That was from the owner. Trust me, that we would go elsewhere was already a foregone conclusion. While in the office listening to them take calls I was also listening to how they talked to each other about customers they were leaving stranded in the snow and how they "keep calling, crying about how they are stuck waiting over two hours for a tow". This is how this company views their customers. They also tried to insist on cash, claiming the credit machine was down. When i told them i didn't trust them with cash and would write a check the machine miraculously worked but by them I was dialing the police. Got my car back, I will not return. ***UPDATE** THEY CHARGED ME FOR A NEW ALTERNATOR, MY CAR IS BACK IN THE SHOP TO REPLACE THE USED PART THEY PUT ON THAT FAILED. I WILL SEE THEM IN COURT FOR THE ADDITIONAL $800+ THEY HAVE NOW COST ME!!!

Only reason I used them is because its who my insurance company contacted for my tow. Called my insurance co at 5:40pm and its currently 9:46pm and still no tow truck..... needless to say I'm not too happy.

This place is terrible. First of all they don't have uniforms, so when they towe cars they have their thuggish friends that wear wife beaters that are 4 sizes too small and they pants down to their ankles. Second the 1st gentlemen that I talked to that was towing my car was rude as crap. I have a right to know what I'm paying for ? So for him to get an attitude and rush me is rediculas. So I called the next day to make sure my money was going to the correct place I Skokie with another guys who was also rude. When I gave my complaint he told me that he didn't have to let my car go so what do you want me to do. Then hung up on me. The fact that student housing around Easterns Campus is dumb. They need to change the place they use so if someone is getting their car towed they don't think it's being stolen by 2 thugs. I REALLY HOPE this place go out of business. (The only reason it even got a star is because I had too do something there)

they tried to bill my insurance twice for towing services they were rude and very unprofessional I would not recommend or return again

They are a greedy company. Charged me $140 dollars to tow vehicle 2 blocks. Definitely don't reccommend.