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        General Info
        Visit your local Pep Boys Auto Service & Tire Center on 1641 Wigglesworth Way. Your one-stop destination for all car, truck, or SUV needs. Our same-day services include auto repair and maintenance, oil changes, new and discount tires, tire services, brake repair, battery replacement, inspection, towing, roadside assistance, and other service appointments. We also service hybrid and electric vehicles. With over 100 years of experience, you can count on our expert mechanics and ASC-certified technicians to service your vehicle properly. Give us a call and book an appointment today!
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        Services/Products
        Alignment Alternators Batteries Brakes Clutch Replacement Engine Repair Exhaust FREE Battery Test FREE Windshield Wiper Installation Heating & Cooling Manufacturer’s Scheduled Maintenance Oil Change Pre-Purchase Inspection for Used Vehicle Sales Seasonal Prep Packages Starters State Inspections (by location) Steering and Suspension Tires Tune-Ups
        Brands
        AC Delco, Actron, AllTrade, ArmorAll, Autolite, BF Goodrich, Bayco, Black & Decker, Black Magic, Bosch, CRC, Castrol, Champion, Chevron, Coleman, Continental, Cooper, Dayco, DeWalt, Eagle One, Fram, Goodyear, Gumout, Gunk, Hankook, Haynes, K&N, Kawasaki, Lucas, Meguiars, Michelin, Mobil, Monroe, Mothers, NGK, OTC, Peak, Pennzoil, Philips, Powerbuilt, Purolator, Quaker State, RainX, STP, Schumacher, Snap-on, Surf City Garage, Turtle Wax, Valvoline, Walker
        Payment method
        amex, discover, master card, visa, cash, diners club, check
        Neighborhood
        Woodbridge
        Associations
        AAPEX,AASE,ASE,Car Care Council,Women in Auto Care
        Other Links

        http://PepBoys.com

        https://www.pepboys.com/appointment

        Categories
        Automobile Parts & Supplies, Automobile Accessories, Automobile Diagnostic Service, Automobile Inspection Stations & Services, Tire Dealers
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        Reviews

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        sam2011

        09/27/2011

        Overall
        Earlier this year I went in to...

        Earlier this year I went in to have my rear rotors and brake pads replaced on my vehicle. I sat there for 6 hours waiting for my vehicle to be finished. Meanwhile, another customer was yelling and telling them how sorry the shop was. Finally, I got my car back. The brakes were still squeaking, if not more than before bringing my car in, and about a week later I noticed the rotors were completely rusted. I took my car back, dropped it off because I wasn't about to sit there for another 6 hours. Before I left the manager sarcastically said "It is normal for rust to form on the rotors after it's been driven." Really? A brand new rotor covered in rust after one week of use??? I don't think so. I may be female, but I'm not f****** retarded. They told me that my vehicle should be finished within a few hours and they would call. THEY NEVER CALLED! I ended up going up after they closed and taking my car from the parking lot. They had taken it into the garage, but nothing was changed or fixed. Now, about 8 or 9 months later I'm paying for new brake pads and rotors. So I was charged about $500 for work that probably wasn't even done on my vehicle, and now I'm having to spend another few hundred dollars on the same sh** less than a year later, when I shouldn't have to. I also filed a complaint with their headquarters and nothing happened.

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        Details

        Phone: (703) 494-4400

        Address: 1641 Wigglesworth Way, Woodbridge, VA 22191

        Website: http://PepBoys.com

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