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07/22/2011
Re: Our positive experience with Crums Climate Control
Agnes & I would like to share with you our very positive experience with Crums Air Conditioning. Agnes recently purchased a home in East Orlando. After a home inspection, it was reported that the existing A/C unit at our new home was defective and underperforming. We ordered an A/C check from a local reputable company and learned that the unit was actually a Condo unit and the heat pump did not function. So, we decided to replace the unit and started requesting quotes and looking for advertisements. I had previous Crums experience with a new A/C install back in ’04 at another residence and decided to give Crums a call for our current needs. Area manager Lou Cortes paid us a call. Lou looked closely at our underperforming unit and recommend a new 2 ½ ton Amana Heat Pump as a replacement. He was very thorough in his explanation of the unit and answered all our questions. He even recommended additional return air ducts for better air flow, which turned out to be a great suggestion. After careful consideration we decided to go ahead with the Amana from Crums Climate Control. We waited one day to receive financing approval and were pleased to learn that the installers would be there the very next day. The installers came prepared with everything they needed and completed the installation in 8 hours. The installers cleaned up after themselves completely. The unit works beautifully day and night and keeps us completely comfortable. We feel that our power bill is reasonable in light of the fact that the A/C runs day & night. Based on our positive experience we would like to give Crums Climate Control our highest mark for customer satisfaction.
PAUL O. STEEN
paul_steen@cfl.rr.com
Details
Phone: (407) 644-6601
Address: 980 Railroad Ave, Winter Park, FL 32789
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