Diamond Tech Inc

Thomas Sod is a gentleman and very professional. The office is very courteous and picking out the granite was easy. The granite installation came with a sink and a backsplash. They were easy to schedule the installation.



The only reason i am giving this company 3 stars is because on the day that the granite was installed, they said "do you also want the backsplash to be installed?" Well of course we did, but that was not included in the price. Only the material for the backsplash was. They also gave us a high quote for the install of the backsplash. So i decided to not have them install it and i found someone else to install it a few weeks later. This new contractor found out they actually did not provide enough and i had to order 1 additional box of material.



All in all, the granite countertop looks beautiful, but be aware that when they say it comes with the sink and backsplash, that does not include the installation of the backsplash. I took off stars for not being upfront about all the costs involved.

If I could give zero stars I would. I first visited Diamond Tech on a weekend and found the owner in the parking lot leaving early. He kindly got out of his vehicle and let us into the shop, helped us find what we wanted for a vanity countertop, gave me a quote, and asked me to call him when drywall was up so he could measure. I called on a Friday morning to have him measure he came that Monday. I didn't hear from him (the owner, Tom) for a week and a half, so I called and left a message--no call back. I called again now two weeks after he measured (from a different number) he answered and explained he "had been very busy with other jobs." Ok, no problem I thought. He told me my counter top would be done the next week and asked me to come back to the shop to confirm my edges (because he couldn't remember which one I wanted), that Friday (now almost 3 weeks since measuring) I did so. Didn't hear from him the entire week my counter top was supposed to be done, so I give it a few extra days, call and explain to the woman who answered that if he didn't want the job I needed to know so I could go elsewhere. Still no call back. It's been a month since he measured my vanity for a counter top and I haven’t heard anything from this man. I don’t understand how someone could possibly do business like this. Here I am trying to support local businesses instead of major corporations like Home Depot and Lowes and this is what happens. Tom, its people like you that cause consumers to give up on small, family owned, and local businesses because of your lack of consideration and professionalism.

The major installation is completely acceptable and in line with industry standards. However they lack a sense of heart when it come to the small corrections & details; as well as neglecting to follow-up with simple, courteous communications.



Kitchen counter was installed Oct 2013 and the wall has yet to be installed in March 2014. All because of a lack of follow-through communication. Hence, DiamondTech Granite has no heart.