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01/26/2014
Went to the 1:15 show of Wolf of Wall Street today and had to leave after 45 minutes because I was so cold. lobby is warm but theater freezing. this has happened before. do not understand why they will not put up some heat.
02/13/2012
I've gone to this theater for about 20 years and never really had a problem with it until tonight.
I purchased a voucher for two discounted movie tickets from a film production company. The company's website listed theaters that accepted the voucher. Pascack was on the list. However, when I arrived at the box office, the girl refused to take them and got rude with me right off the bat. I told her the website said they accepted them and even showed her on my phone. She rudely said she didn't care, and she would not take them. I asked to speak with a manager, but there was not one on duty (on a weekend night, the busiest time for a movie theater? doubtful.). She then told me I had to pay her in cash if I wanted to see the movie...despite the fact that the theater would get the money from the voucher.
Honestly, if she were not totally rude, I wouldn't be as angry as I am. She then proceeded to do the same thing to two other people standing in line. With that attitude, she can keep the tickets. I will not set foot in this theater again, and, while I usually support independent establishments like this one, I hope they go out of business. I work in customer service, and I know that there's absolutely no reason to treat a customer with that type of attitude.
Details
Phone: (201) 664-3200
Address: 182 Center Ave, Westwood, NJ 07675
Website: http://www.westwoodmoviehouse.com
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