Valley West Uniforms

My fiancé just started the EMT program at Mercy, and was told she needs to get her pants at Valley West Uniforms. She was very apprehensive about going there because of the poor service she received when getting her uniform for Noah's restaurant. She went in one day and was told that this particular pair of pants were the only ones they had, and the smallest size they had was a 6. My fiancé is a small girl and wears a size 2 jeans. She literally could pull the pants over the jeans she was wearing when she showed me. The lady that was helping her said they could hem the, but that's how big they are supposed to be. She went back the next day to pick the pants up after the hem, and was working with a different lady. This lady preceded to show her multiple pairs of pants that were either cheaper than the $60 she paid for the huge pants, and the looked a lot nicer as well. She then told my fiancé that they could easily order a size 2 for her, but it would take a couple days. So how does one customer go in and get told this is all we have, and can't do anything else for you, then get told the every next day with the lady who helped her the day before standing right there, that she could indeed get smaller size?



I feel it was a lack of training at the customers expense, and has made for a frustrating time for someone who was excited to start this program. How is she supposed to perform her job correctly as an EMT wearing pants that fall down?



She was also told that she could not return the hemmed pants in exchange for a smaller size even though it was store error. Poor poor management.