Chimney Works

I was shocked at the service received with the good reviews. After over 3 months the job is still not complete. Water is still running into the house - not dripping but running. The day they were starting to do the job I called Ron and told him they were working on the wrong side of the house. He said they were experts and to let them do what was in the contract and it should work. It didn't They went to the house several times and now say that there is nothing they can do for me. I had them on speaker so everyone in my office could hear them. They went out today and took photos and then left. I called Ron - also on speaker - and he said that it was not their fault they did something that didn't work and it was all in the contract and they are protected. He then put the phone down for about 20 minutes and then got back on basically to say I was on my own and I should try to sue them because even though they did something that didn't work and I tried to stop them they followed the contract they wrote up so I would lose. I just want to cry!!!!