Heritage Ford

I contacted this dealership about a 2011 KIa Optima that they had for sale. They contacted me back and said that the car is still available. I then was very interested in this vehicle and I was started the financing process for this car. I borrowed my friend’s car and I drove 45 minutes to make sure that I wanted this car. I really liked the car so they told me to put a down payment on it for them to hold it, so I did. I put a $500 down payment on the car for them to hold it for me while the financing was being done. They even asked for my old license plate number on my previous car. After that it took a few more days to finish up all the financing. I kept in touch with them more than twice each day. The financing was complete and I was ready to pick up my car. But then the salesperson said that the car was gone, they sold it. I put a down payment on this car and I have been driving and making calls to get them all the documents that they needed and it was all for nothing. They didn't even care that they sold it. They don’t care about their customers, How could this happen? It has been over a week now and I am still careless because this careless. They don’t care about their customers at all, all they care about is making money. I emailed the manager and he just completely ignores me.

I'm on my second Ford truck and all I can say is there sales department is enough to make a preacher curse, but their service department makes up for it. My last purchase I made with them (F150) currently has 232,00 miles :) if you are local and can get through dealing with their pathetic sales force it's worth it for the service.