Monarch Diner

Visiting a patient at Care One in Wayne, we called Monarch Diner. Specifically asked if they delivered. They responded "yes, and the deliver boy just went out so that it would be a while". Stated to them that was not a problem we would wait. I placed the whole order gave them the credit card information and all. 20 minutes later they called me and gave me a lame excuse that the deliver boy was far and that they could not deliver. Upon that request we asked for a discount since we now offered to pick up the order. The Manger came on the phone screaming "Why should I give you a discount just because I can't deliver". Unbelievable. Then a women got on the phone that her uncle works for a newspaper and she would right awful things about Care One. Did she not realize it was a patient and family calling for the delivery. I guess some people just don't want the business. Certainly they have horrible customer service with bad manners. Very upset because we had ordered Chinese and had cancelled to get food from this place.