Jersey Strong Gym

For starters, this gym changed its name from “wow” to “Jersey Strong” because of poor reviews and lawsuits due to their deceitful, dishonest contracts... or so I’ve been told by an inside source.
But this is the main reason for my negative review. The Wall location is filthy once you get up close and it seems as though the same equipment is always being serviced but never actually gets fixed.
Initially, I was going to freeze my account because I got a spinal fusion which prevents me from working out for the next 6-8 months. I decided to cancel it after speaking with the manager. When I called, I was extremely turned off by the customer service and management, Stephanie specifically. She was extremely rude when requesting help with this matter. I had to call several times because I was told I would get a call back and never did. When I would call would be put on hold while the gentleman at the front desk went to and from her office asking her questions and then proceeded to give me “no” as a response every time. When I asked to speak with her, I was told she was unavailable. Very unprofessional and an embarrassment to your establishment. Needless to say, Stephanie never actually called me back so I took it upon myself to keep calling. She was just as useless when I actually got her on the phone. Rude is an understatement. She gave me one word answers in a disgusting tone and was overall very unhelpful and cared less about losing a client. I asked for instructions as to how to cancel my account because I could not find it on the website to which she kept responding, it’s on our website it’s on our website.
Perhaps, some management training would be good for her although usually you can’t change someone personality. I’m not the only one who has negative things to say about this girl.
I believe this facility overall lacks customer loyalty but with proper training and the correct people in the managerial role, it’s always possibly to turn that around.