AY's Auto Collision

I know that not everyone's experience has been like mine, because victor would be out of business. However, I'm certain that I'm not the only unlucky person that had to deal with the owner and discover an unprofessional, rude, hostile and prepotent being.
The problem was not that they kept my car for 2 weeks without doing any of the body work required. The issue was that not even once they called me to inform me they were requesting more parts and labor from my insurance. The situation escalated into a problem when the owner told me he did not care that I was paying for a rented car out of my own pocket, in addition to 'it's not my fault you got into a car accident' and 'if you want to pick up your car, make sure you bring a tow-truck'...
Yelp is here to prevent you of the good and bad you might discover in businesses. Judge for yourself.
FYI: there are numerous options w/better reviews.