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Our goal for your pet....Healthy for life.
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08/27/2014
I went to this place since I moved to Valpo and adopted my dogs. I forgot my wallet the last time I was there. I later sent a check (which I verified did go out) and that was the last time I heard of it. This was probably over 6 months ago.
I got a call today from Dr. Gast making all kinds of threats, talking about collections, and just making accusations to start off without even asking what was going on. Her tone was condescending and put upon to say the least. She was very rude.
I had switched vets a few months ago because every time I go there I am stuck with a different person or doctor and the people helping out seem like they are out of high school and don't know much. So much so that I now drive over 45 minutes to the vet that my dogs went to as a kid. Great place.
I do not recommend Gast Animal Hospital. A simple phone call letting me know that a check had not been received would have gotten the same result; a new check sent out. Her rudeness and assumptions about one of her customers was shocking to say the least.
Thank you for taking the time to write this and express your concerns. I am very sorry that your experience at Gast Animal Hospital made you feel this way. We certainly DO understand how upsetting it can be to have confusion over payment. We do our best to give adequate time to pay off outstanding balances and mail-delivered notices are sent out on a monthly basis. We apologize the 6 month period was too extended to receive a phone call and clear up the confusion. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences at every visit. If you would like to address any of your specific concerns feel welcome to call our office manager or business owner at 219-759-7387.
Details
Phone: (219) 759-7387
Address: 258 N 475 W, Valparaiso, IN 46385
Website: http://gastanimalhospital.com
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