More Info

General Info
Choose Geldbach Petroleum as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Services/Products
Propane
Payment method
amex, cash, check, debit, discover, master card, visa
Neighborhood
Valley Park
Category

Reviews

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BP
Bill P.

01/09/2018

Overall

Hate this company and looking for new provider. They started a tank rental fee a few years back that I disapprove of. If you don't buy a certain amount of fuel per year they charge you a large fee and if your late paying the fee, they charge a large monthly late paying fee on top of that. Used to be, they supplied the tank for free but you could only buy fuel from them, which was ok with me. They just lost a 22 year customer.

JT
Joseph T.

05/10/2016

Overall
Expertise
Professionalism
Promptness

lousey terrible horrible i will celebrate the day i never have to communicate with this company again .i will tell anyone and everyone to avoid this company. this company jerked me around for a year had to file a complaint with bbb to get this company to stop jerking me around i lost money waiting for a year for this company to retrieve the tank and pay me back for the propane in it .worst experience was speaking to office staff ,talked to me like i was stupid. im planning on suing for lost money and storing tank on my property for a year

AM
Amanda M.

12/09/2015

Overall

I have had great experience with this company and great service. They have been very helpful every time I have called. No complaints!

CH
Crystal H.

01/02/2014

Overall

If I could give this company less than one star, I would. This company offers a "keep full program" but they do not adhere to it. I have requested to be on this program and filled out the proper paperwork twice now but yet no one has come out to check my tank level or fill my tank since their initial fill.



I have had the tank filled once when I initially signed on with Geldbach and they have only subsequently put gas in the tank one time thereafter. The second time they put gas in the tank they only filed it to 40% because their gas truck/delivery truck ran out of gas. NOT MY PROBLEM! As for their 24 hour service, it is absolutely non existent. Their receptionist sounds annoyed by your call and does not provide quality customer care. My tank is currently at less than 30% and after 5 phone calls to the company I still have not been given a time or date that the company will come fill the tank. So their "keep full" program is complete BS.



If you have any choice at all please use another company.

Details

Phone: (636) 225-3601

Address: 100 Beckett Memorial Dr, Valley Park, MO 63088

Website: http://geldbachpetrol.com

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