DriveTime

Great business.. im now a drive time for life customer. The customer service was awesome. Thanks Emmet & Chris.

I checked online for a particular car make/model I wanted. The car that I wanted was listed as being at the Drivetime in Union City. I went to the dealership, and asked if they had the car that I saw in the online listing and they did. I drove the car around the block and went in to do the paperwork. No accidents on the Carfax, few owners. The car drove fine to me, it seemed as though the car had casual wear and tear, and the paint looked above average. A couple hours later I had the keys in hand, smiling as I left. I had a very good impression of the sales team and thought they did a wonderful job making the buying process quick and painless. Two days later the check engine light came on and the car started driving really, really bad. When just starting the car up and letting it sit in park running, the car would shake very badly. The car would drive, but was hesitant to respond when giving it gas, and had little to no power. I really liked and wanted this car so I just hoped it would just need general maintenance as it was at 63k miles. I figured it needed the 60k mile maintenance. I checked the “5 year warranty” they sold me with the car. It mentions how they will not pay for “maintenance”, “tune-ups”, and “spark plugs” among other things (even within 15 days of buying the car) and I knew I was in trouble. Thankfully for me this car broke so quickly and I was covered under the 5 day return policy. I took the car back on Monday (bought in on Friday) and told them I wanted to cancel the sale and for them to return my down payment. The sales team wanted to fix the car, but I was scared to take that chance. I didn’t believe the auto work could be done and tested within the remaining 2-3 day period of no return. I felt like any work needed should have already been done. I was told by the sales manager that because I paid my down payment using debit, that I would have to wait 3 days for a check to get sent, and they would call me when the check came. I was told if I would have used credit then Drivetime could have refunded my money immediately (good to know now). Well, of course they never called me and when I called Drivetime on Thursday the check was not there. I called on Monday and the check is still not there. Six days after I returned my car I am still without my refund. I really hope I get my money back soon as now I don’t have a car or my money to put down on another car elsewhere. I would not recommend anyone to buy a car from Drivetime. If you have to buy at Drivetime, I recommend you test drive it straight to the dealership of the manufacturer and let them check the car before signing the contract.

good place to shop for a car or truck