Chili's Grill & Bar

I always order chili's Togo. Well on the computer it says the pick up time is 25 minutes later. Well that's fine and dandy but when I get to the restaurant the servers walk right past me and act like they don't even notice you and when they finally do acknowledge you which is about 10 minutes later my food isn't ready and it takes another 25 minutes for them to give me my food. To top it off it's not even busy, and no one is in the restaurant. I also ordered here once and my honey chipotle chicken crispers weren't fully cooked I immediately took them back and asked for a refund.