Geek Rescue

I bought a printer online from Best Buy, and could not get it to set up and print. Best Buy did not open until 11 am, and I did not have time to wait. Ken at Geek Rescue said they don’t usually work on printers, but recognized that I was at my wit’s end. He called up a video on how to address the error, and told me it was a design flaw that would have to have a temporary patch applied every time to get it to print. Although it was not the happy outcome of going home with a working printer, it was tremendously helpful and validating. I went to a different store and bought a different model printer, and was able to return the defective one today, when Best Buy was open at a time that worked in my schedule. I very much appreciate Ken’s excellent and timely customer service. Next time I need a computer worked on, I’ll be back.

Chris Story took a unconnected printer and fixed it. He is very professional and courteous I will use Geek Rescue again