American Medical Rental & Sales

After other people, from other sources told me different info, They were able to solve the problem, & also made a special favor to Us, (On a day not in Our area) & picked up a box, with a very kind, polite driver…

Horrible, horrible, horrible customer service. They came to my invalid mother's home without so much as a single phone call and snatched her hospital bed out from underneath her because of an error in the paperwork by the doctor who discharged her from Park's Edge rehab THREE MONTHS AGO! The person on the phone claimed they'd called several times and sent letters, none of which is true. I'm at my mother's home nearly daily, and I get her mail. I know for a fact there were no letters and no phone calls. Mom has Medicare and she retired from BC/BS after 30 YEARS so she has EXCELLENT coverage, and she has paid her deductibles. There should have been no question that she is entitled to this bed. My question to the staff at American: how would you feel if YOUR mother, in her last days on this earth, were treated like this?!? Shame on you, shame on your business.

They took care of everything after I was turned away from wal Mart pharmacy and another medical supply saying my dad's insurance would not cover the prescribed medical equipment. American said no problem and they are delivering his new walker today.