Tucson Water Collector

This business is no different from any of the other monopolies in Tucson. Their services are overpriced and the customer service is terrible. My water, sewage and trash usage totaled $38 last month but somehow my total bill was $104 with all of their fees. This is a shame that companies can charge astronomical fees like this and show utter disdain for the people they are charging because their customers have no other options for services.

I had my house built in the Corona De Tucson (Santa Rita Ranch II) area 3 years ago and on the 1st inspection it failed by the water department and had a problem for the first year. They have had to replace my stuck water meter 5 times in 3 years. Then they average out my water bill from the previous years and that triples from my original $60.00 a month water bill. I found out that when building this area they gave the community a bad batch of meters, and I continue to get the same batch. When my meter gets stuck they come out and fix it without notifying me and then I get a huge water bill. I was told, but not sure of this yet, that when my water meter gets stuck I should only be paying the surcharge of about $18.00, but that has never happened. I have called multiple times to complain and was told I have to pay what they figured the bill to be by estimation. I can’t figure out how they go from a $60.00 water bill to a $200.00 water bill. I have all my water bills from when I moved in to current and have made a list of every time the meter was stuck from the water department. I have talked to the water department and they say they can’t do anything about this problem. I think they are wrong. I would love to hear from others that have this same problem. A community meeting would be great. Will keep readers informed.

Water leak at our shop today, was on hold 75 min!



SEVENTY FIVE!!!!



I have a beef. They say on their recording when on hold, that due to financial situaitons, there are not many operators so the hold time will be long, and in their bills I have seen them talk about their hard times too... SO WHY are they building a zillion dollar fancy new building for themselves on the east side of town at houghton and 22nd? Im sure they would say they got the money from somekind of a fund set aside for them years ago, but I think the voters would like that money taken back, and put someplace else.



They are building a fancy building - but they cant hire a phone answering person, so their customers are on hold 75 min.



Go figure.



And that is my Beef!

Their prices are to high too.