Star Aluminum Co

We hired Star Aluminum to install downspouts on our house. We obtained three estimates and they were right in the middle. They scheduled the work on our house a month out and after waiting the month, they rescheduled from a Friday to the following Monday or Tuesday, said they would call us on Monday to let us know which day. (!!??!) A time was never set up; we were told by Berlinda, "They just get there when they get there." On Monday, we were told they would be here the next Friday. On the Friday (one week after original appt.) they called us at 1:00pm, said they would be here in an hour. We asked if there was going to be enough time to finish the job as were we originally told it would be a one day job. They arrived two hours later and proceeded to eat their lunch in front of our house. It was 3:30pm by the time they started. Around 5:00 they said they would have to come back on Saturday to finish the job. They said they would be here between 10:00am-12:00n. They got to our house at 3:00pm on Saturday, one installer who brought two children with him. About an hour and a half after he got here, said he didn't have enough straps or paint to finish, but said they had them in their shop and would come back tomorrow (Sunday.) Sunday was a no show, no call, no nothing from the company. On Monday, no one showed up or called. We called them at 4:00pm and were assured they would be at our house Tuesday (today) to finish the job. We received a call at 2:00pm saying they were on the way and would be here "soon." At 4:30pm and no one here from the company, we called them and were told the installer was still at the shop and would leave right then. Over an hour later, still not here. This is the fifth day of staying home waiting for this company to finish a one day job. This company is extremely unprofessional and untrustworthy with their word. Each day they came out, they assured us the job would be completed that day. We have never experienced such unprofessional service in 25 years as a homeowner. We would never recommend Star Aluminum to anyone, in fact would advise to avoid. They are reliable at all. Five days and job is still incomplete.

Recently we had your company install a carport and a deck for us. We were very impressed and satisfied with the quailty of the work that your employees did. They were very professional and they did not hesitate to address our questions and concerns. You can be sure that twe will recommend Star aluminum to our friends.