Royal Auto Glass & Tint

So I called Royal Auto Glass on Friday 12/13/13 after my car had been broken into to steal the cell phone. I already have my insurance claim number but what I needed was a company that could replace my window tomorrow (My passenger window was completely broken out).

I explained I was at work but since they stole my phone I would not be able to call anyone once I left. I gave them the address and set to be the first appointment in the morning at 7am. Come 9am no one had showed up, by 10:30am I went and used a neighbors phone to find out they had decided not to come because they could not call me.



I was very upset so they promised to reschedule that day, I had plans at 3pm. I called back 5 times and when they would answer they would just pick up and hang up, finally someone answered claiming being in a meeting and said 2pm they would be out to handle the window.

At 3:45 I still could not reach anyone and obviously my window never got replaced.



Royal refused to answer the phone only picking up and hanging up. I have no idea what they were thinking, I can't believe a company like this is still in business. I am filing a complaint with the BBB and posting this review on every site I can.