Casa Adobes Family Practice

I will NOT be going back there again and I have been going there for as long as I can remember (since I was a kid), and I am 26 years old now. The management of the office is HORRIBLE and they seem to be going down hill in my opinion. My primary physician is Dr. Barnett but I have not seen him in about 10 years, no exaggeration there because he is always "booked". They are always running behind and you have to wait for over an hour past your appointment time to even be seen. The last time I was in there, the rude "check in lady" tried to tell me that I had never been there before, she couldn't find me in the system, that I was a new patient not an existing, which was hilarious to me because she had just printed out the form for me to sign to make sure all my EXISTING information was correct. Which it wasn't, even after filling it out with current information the previous time I was in there before this appointment. Needless to say after all of that I didn't even stay for my appointment because I was being told I had to pay a missed appointment fee for an appointment I NEVER missed if I wanted to be seen for my appointment. I refused to pay it, so I was not going to be seen, and she then tells me I was still going to be charged my co-pay for this appointment even though I was not going to be seen, which is quite ridiculous in my opinion. The "check in lady" (I wish I wrote down her name) was rude and needs to be put through customer service training if she is going to be working with the public. This place is a joke and only continues to decline. I have now found myself a new primary physician right up the road who is absolutely amazing!! I should have left this doctors office a long time ago!!!

This doctor's office is in the business of submitting false claims to your issurance company. I had a free physical exam(one year check up) and the submitted a claim for an office visit. The lady at the desk was very rude and didnot want to help. She told me I should have asked for the "free" portion of the exam and said since the doctor asked me questions, it turned into an office visit. Complete scam stay away!