Greater Good Barbecue

I did not have a good experience. The customer service was HORRIBLE!



I had purchased a restaurants.com coupon for $4. It was a Coupon for $10 off a $15 purchase. I ordered $15 worth of food which I would not have done had I not had the certificate. After I ate and gave the waitress the coupon, the manager...I guess, since he didn't introduce himself...came over and said they had illegally put his coupon on their website and he wouldn't honor it.



I have used restaurants.com probably 50 times and NEVER had a problem. There are maybe 2 places in the whole city that are on the site and they don't just pick restaurants out of the air and offer coupons, that makes them look bad. So, he just blamed them and acted like the victim. He offered nothing to me as a customer. When asked him why he didn't have it taken down immediately so he didn't have customers getting upset like I did, he just acted like it was their fault and I could call restaurants.com and work it out with them.



I did call restaurants.com, they said of course not, they have signed vendor contracts before they would EVER add a deal to their site, Which, of course they do, they could get sued....and lose a ton of business if they operated that way. They offered me a $35 gift card to their site in exchange for the $4 I originally spent, and apologized profusely. They also said the would log in the complaint that the establishment was not honoring the agreed contract and ban them from the site for future promotions.



Note to Greater Good...When a customer is upset for a very valid reason, you should act like restaurants.com....and make it right. Then, you go to whoever is "victimizing" you and your customers and make them fix it. You don't shrug your shoulders and tell them tough luck, sucks for you. Good luck in what I am sure will soon be a failing business.