Phil Long Toyota

I recently had work done on my 2009 Saturn Vue. Due to an accident my vehicle needed a new tie-rod, rim, and fender skirt. I was told by the service department that they could complete the work with no problems. Because they didn't have any of the parts in stock I was told they had to be ordered. I was also told it would only be "a couple of days at the most" to get them and have the vehicle repaired. This was important for me to know because I was only passing through Trinidad on my way to my home in California.I called the service department daily to be told "they should be in by tomorrow or no later than the next". 15 days later the parts arrive and I was told by the Service Manager that my car would be a priority the first thing in the morning. The next morning I was told my car would be ready to later than closing time. I spoke with the Service Manager who apologized and said he had no control over the work schedule. Instead I get my car back on the 18th day of this nightmare.

They were great! Robert Atencio was kind enough to go over all the products that would help ensure my security of my new vehicle for 5 years, which is how long I will keep it until I return again to Phil Long Toyota. P.S. Thank you Phil Long.

My husband & I stopped by chance here on Fri 7-23. From the first moment everything was professional and remained that way until we left 1 1/2 hours later w/our desired vehicle. Most of all, we were treated w/respect. We told them not to string us along and they did not. All the staff was completely courteous and professional. No tactics were used on us. No sleezeballs found here!