Wendy's

The building is very nice, but not kept up very well. The bathroom was missing soap and paper towels. The drink machine had about half of the drinks available. The food tasted great but wasn't what I ordered. It would taste better with bacon.

"You must not have heard me when I told you I was ready."



This is from the manager of the store in Temple Terrace, Florida. No apologies, unless you consider flailing your hands around an apology in a language other than English when I called her out on her behavior. I’m sure that she is in the lead for Ms. Customer Service 2015.



Thank you Wendy’s for keeping me on my diet. I could have ordered from you, but I think the fact that you could not take my order – when I attempted to order, the manager shouted “$5.71” at me. I guess with the newly remodeled store, the manager might have been confused about how to use the microphones. As I waited patiently for her to finish her conversation with those inside, she kindly let me know I could order by stating, “I’m waiting for you to order.” Making another attempt, again there was noise from the inside. I again patiently waited until she said, “Maybe you didn’t hear me, I AM WAITING FOR YOU TO ORDER.”



At that point, I drove around to the window, because I wanted to give her the benefit of the doubt that perhaps she was having microphone issues. Unapologetic, she stated, “You must not have heard me when I told you I was ready.”



I would expect someone with zero customer service experience or someone with anti-social tendencies to act like this. Given that this was the manager, I’d suggest steering clear of this establish entirely until they get a top-down attitude adjustment. Immediately.