KB Factory Outlet

I am guessing if there is no issues KB factory is okay place to use. There prices are good and they have a decent selection of materials. Only problem is if you run into any issues there customer services is lacking. I was shown a piece of quartz they said they had in stock. They told me 2 weeks from the day I put my deposit down until install. When week 3 came around and they didn't try to contact me with a status. I had to call them and there phone would go right to voicemail. Then I would get a text back saying they are on the phone and to please call some other number. I would call that number and it would go to voicemail. I would get a text back saying we are still waiting for material or some other excuse. It took almost 5 weeks to get it installed and if I didn't drive down to there office to solve a issue that could have been solved over the phone it would have taken even longer. Even after they installed it they cut a piece wrong and said they would be back to put the correct piece in. The installers left and did not give me any information. I heard nothing back the next day and then had to TEXT 2 people at KB to find out. Then on the second day with no response they said they might be able to get someone out in a few days. They could not give me a solid date, I had to drive back to there location and pick up the piece myself and install it. This place is poorly ran and should understand good communication goes a long a way. There are many granite/quartz installers in Tampa. I suggest you look somewhere else cause their prices are not THAT good to deal with the headache.

I had a very good experience and mike s was there to help us all along the way. thank you so much for this beautiful granite

My husband and I have used KB Factory Outlet for several home improvement projects and are always very satisfied with the service. Most recently we were helped by a lovely woman by the name of Fantasy. She was very knowledgeable and patient especially with our 7 year old son. We will be using them again in the future.