My Eye Doctor

WARNING, WARNIG, WARNING! DO NOT GO UNLESS YOU WANT THE WRONG PRESCRIPTION, WRONG MEASUREMENTS, AND LONG WAITS FOR GLASSES THAT ARE WRONG.



On or about September 29th, I stopped in and complained about my vision being blurred. One of the young ladies helped me and asked a few questions, took some measurements and asked the doctor, on his way out, what he thought. He explained that he thought it was probably related to my blood sugar and I should see my physician right away. Not bad advise and I was able to get an appointment with my doctor the very next day. She found nothing wrong, so I called back to My Eye Dr. and got an appointment with that doctor. I had just been there less than 6 months prior, so this was not typical for me to have to go back for another exam. After going through the tests, the doctor determined that my prescription had increased. When I asked why he said "you are a person who likes to see crystal clear and sharp", I found this an odd thing to say, as I thought that's why everyone wore glasses.



I then went out and picked out another pair of glasses, very similar to what I was currently wearing. I was measured and paid nearly $500, again I had just paid that 6 months prior. 2 weeks went by and I decided to just call to see if someone could give me an idea of when I might expect the glasses to come in, since my vision was still blurry. I was told, "your glasses are here", I said "I will be right up", I was then told "I hope you can be here in 5 minutes, we close at 8:00pm", I said "yes, I can be there in 5 minutes". When I got there, I was handed the glasses, no one could tell me why I wasn't called earlier, but had me try the glasses on. When I put them on they were so far out of whack that I really couldn't see anything. The young man had me sit down and retook the measurements. His findings were that the original measurements were taken wrong and that the glasses would need to be remade.



I then waited another week, called and was told it would be at least another week. I asked to speak with the manager and Kendra got on the phone to help me. I told her all of this, she was very apologetic and said to hold on, she would check on the glasses. She then said "they have been cut and are here, I will call you back in an hour or so and you can come in to get them". Once again, they were in?? Kendra called and I came in, I tried them on, but while they seemed better, they were still very "off". Kendra said to wear them, do not go back to my old glasses (only to drive home) until Monday, if there is still a problem call and we will go from there.



I called on Monday to say things were no better and another eye exam was scheduled for the next day. This was a week ago today. After that eye exam the doctor (different doctor) found the prescription to be "too strong" and the glasses would have to be remade, yet again. I left the glasses and have not heard a word since.



This is very disappointing and I will be calling American Express to dispute the charge for these glasses, since I still have yet to see them and my vision is still blurry.