Surprise Granite

Just ordered my new Granite countertops from Surprise Granite. Lisa gave me tremendous time and energy to pick just the right granite and worked hard to make the best possible deal for me. Looking forward to installation!

Very easy to work with. Kept me updated along the way. Workmanship was excellent, didn’t leave a mess and the guys were very pleasant. Very reasonable Would I have them again, absolutely.

These are truly professional people. I love how the new counter tops look in my kitchen. I plan on having them work miracles on my three bathroom counters.

After a bumpy start, and a final bill payment issue that was a misunderstanding, we are very happy with the product and it looks amazing!

The work was performed well however they showed up 3 hours late with no phone call informing me of their reason. I had to call their office twice before anyone would respond. A really simple courtesy phone call would have been nice. Of course, their invoice arrived right on time!

Josh was on time, knowledgeable and left us feeling confident.

Josh was very nice and explained throughly

We never had anyone come out on Friday as scheduled. Not sure what you would like in the review?
At 2pm we recieved a text that they were running late. At 6:15pm on 10/2 we recieved a text message that they were not able to come out for a consultation.

Since your company keeps sending me emails about work you have not done and didn't even show up on time for I figured I'd write you a review. Obviously nobody pays attention to the previous emails I replied to today. I set an appointment for 8:00 a.m. today and it was verified by your company to meet with Jerry for an estimate. I work night shifts so it was very important for the estimator to be on time or somewhat close as I work long shifts at the hospital. We received a text saying he would be there in 45 minutes, which would be just a little late. Not really a problem. Then another text saying he'll be there 15 minutes after that. Even as tired as I was I told the wife to reply that's okay we will wait. 15 minutes later we get a text saying how about 9:00 I have another job to go to! Not only was I tired but now you are putting someone in front of me even though I was scheduled at 8:00 and you are already late. We just decided to say thank you and go home without meeting. First impressions can mean a lot so we decided to just go home and get some sleep before we got upset. All day long my phone has gotten messages about how did this go and how is that and can you leave us a great review for the work we've done. All you did is cause me to lose sleep and now my project will be farther behind. As you can imagine, I'm not happy right now. Maybe someone will read this and realize there was no work done and stopped sending me generated emails. Thank you.

Too vague on pricing and specific details on costs, was all over the place and avoided questions on itemization, just wanted to lump price on whole job, and leave open end on his part to explain things. Did not greet when I answered door and was cold in his presentation.