Extension Dreams Salon & Spa

I don't understand how people rate this place highly... Oh I do! Its because they are regular clients not Groupon newbies... Ah and of course they also speak Spanish.

I was on vacation trying to get a little treat and had THE WORST experience of my life. First I was took by this frazzled hairdresser that stop doing my highlights to attend her client! She gave all attention and care to her client while my highlights became blonder and blonder... Guess what? Of course she had to tone them down because they were way too blond! When she started to dry Mu hair I said I did not like it. I asked her to make my face look softer/ lighter... She made me look like a character from XMen instead AND she tried to convince me it was pretty... Ah... Nope! Then i said I wouldnt leave without a better service. She start to say in Spanish which I don t understand well just a little that I was doing that on purpose NOT TO PAY! Are you serious? Well anyways I said I would come here and write a big review and they would probably lose costumers... Then the manager STOOD up and YELLED that I could leave immediatly and I had toner on my head while he was yelling at me... Just because I said I would not leave until they fix my hair which is my right as costumer to be satisfied... Then finally a nice girl came calmed me down washed the toner off and did a beautiful well done blow dry... I left the place shaking... I was never in my entire life treated so badly in a salon that is named "spa" before. Then the hairdresser said this all happened because she had a bad day and she couldn't finish my hair because she had to pick her daughter up? What? How professional can that be? I don't know.... When you have crystal chandelier and you claim you are a spa you should treat your costumer like your clients, with respect and also SPEAK ENGLISH CAUSE THIS IS AMERICA!!!! Thank you! Run away faster than you can... This place is trouble!!!

STAY CLEAR OF THIS PLACE!!!!!!!!!!!!!!!!!!

THEY DON'T EVEN HAVE APPROPRIATE VENTILATION FOR KERATIN PROCEDURES, SO ALL THE CANCEROGENIC FUMES STAY INSIDE THE SALON FOR A LONG TIME.

THE STAFF IS EXTREMELY UNPROFESSIONAL, AND THEY ALL SPEAK POOR ENGLISH!! THEY KEEP CHATTING TO EACH OTHER DURING WORK, WHILE THEY ARE SUPPOSED TO BE PAYING FULL ATTENTION TO THE CUSTOMERS WHOSE HAIR IS IN THEIR HANDS.

SO MY HAIRSTYLIST CONFUSED THE BOXES OF COLOR AND MADE MY HAIR DARK BLACK INSTEAD OF THE LIGHTEST BLONDE!!! THEN THEY HAD TO LITERALLY SCRUB MY HAIR WITH A HAIR COLOR STRIPPER FOR ABOUT 20 MINUTES AND THE COLOR DID COME OFF, BUT NOW MY HAIR IS INCREDIBLY DRY AND FEELS LIKE HAY!!! I CAN NOT BELIEVE THAT I HAVE BEEN TAKING DILIGENT CARE OF MY HAIR AND WITH ONLY ONE VISIT TO THIS PLACE, MY HAIR HAS GONE TO CRAP!!!!!

IN ADDITION, NO APOLOGIES WERE MADE TO ME. THE MANAGER SIMPLY SAID "WE ARE HUMAN. WHAT DO YO WANT FROM ME???". THERE WAS A WHOLE LOT MORE HUMILIATION ON HIS PART WHEN HE SAID I'M JUST ANOTHER CUSTOMER AND HE BASICALLY DOESN'T CARE. I HAD TO DEMAND THEM TO ANSWER MY BASIC QUESTIONS, AS TO WHAT HAPPENED, WHY, WHAT THEY PUT ON MY HAIR, BECAUSE THEY WOULDN'T EDUCATE ME ON THAT!! ALL THEY DID WAS TELLING ME TO RELAX AND NOT GIVING ANY TRUTHFUL REPLIES, INSTEAD GIVING ME ARROGANT ANNOYED FACES!!!!

I BEG OF YOU, STAY AWAY IF YOU WANT TO SAVE YOUR HAIR, TIME AND MONEY!!!