Direct Relocation Services LLC

DO NOT USE THIS MOVER UNLESS YOU TOTALLY HATE EVERYTHING VALUABLE THAT YOU OWN!!!

In June, we engaged Direct Relocation Services to move our valuable household goods from California to Florida. The following reasonably describes that very bad experience:

Upon arrival, we opened the boxes as fast as we could. Serious problems were immediately apparent. In fact, initially estimated that nearly $20K in china, works of art, valuable household goods and memorabilia were either completely destroyed through careless packing and transport or were simply stolen. In fact, we specifically identified a $6,000 cut glass sculpture to those doing the packing. We saw them wrap it in multiple blankets and pack it in a large wardrobe box. It NEVER ARRIVED! Nor, did at least 10 boxes of other valuables that were not random. They coincidently contained elegant gowns, small appliances and irreplaceable memorabilia. Now that we have unpacked tree Christmas decorations, even more high-quality stuff is missing.

When goods arrive at your destination, they quickly offload it without verifying each box number. In addition, the driver must be paid in cash or by postal money order upon arrival. So, there is no way to hold payment until a dispute is settled.

Let’s be real, if these got mixed up with a shipment to a different customer, wouldn’t any decent person report the error? Furthermore, given that each box was numbered and inventoried, how did the big Russian guy, who couldn’t leave with our cash payment fast enough, check everything off as delivered?

Our two brand new $3,500 each electric bikes arrived in a condition that took us an hour each to return to usability. They were obviously ridden by someone who knew nothing about the gears and wrapped the chain tightly around the axle.

These guys are animals. In fact, it seems like they target certain stuff that either gets broken or disappears out of jealousy.

Lastly, they were intentionally careless. We pre-packed over 50 boxes of our belongings in heavy duty clear plastic containers. The most breakable (computers, china, etc.) had bright yellow 8.5 x 11 labels with red text that said “Fragile. Do not stack boxes on top”. All arrived at the bottom of the stacks with as many as nine levels of boxes on top. The resulting damage was heartbreaking. Furthermore, we have only gotten lip services about these issues from Direct Relocation Services since. I could go on, but, it makes us sick to think about and the point should clearly justify the warning in the title of this posting.

We believe that this is a case of grand theft on an epic scale. As for Insurance, how can you get a fair settlement unless you have a receipt for every single thing?

When we told them that we were going to post this, their response was “do what you godda do”.