Enterprise Rent-A-Car

Rented a vehicle from this location. The vehicle was unsafe to drive so we needed to swap it out in fort meyers. The enterprise location at the airport performed a switch out for us but this location refused to assist in the return. So unprofessional, their manager actually hung up the enterprise worker in fort meyers. The vehicle we received had a terrible vibration (likely from a bent wheel) the carpet was all torn up inside and there was an unknown liquid sloshing around inside the rear passenger center console.

Due to flight delays, my original car reservation with another company had to be cancelled. On short notice, I arranged to pick up a car from Enterprise at this retail location. It's a small office and they were a little busy but the staff was friendly and efficient. I rented a GMC Acadia, which was very comfortable, though it could have been cleaner inside. (This retail location doesn't have the maintenance facilities the larger locations have.) The price was very reasonable and the check-in process when I returned the vehicle took about 2 minutes. Overall, it was a good experience.