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07/25/2014
Provided by DexKnowsRaul at RC Automotive and Tires in Sun Valley is unreliable and inflates the price.We had a valve issue and we took it to RC Automotive and Tires because we were told that he would be able to do the same work for a better price. Raul the chief technician inspected the vehicle, agreed on the source of the problem, and told us that he would match the price of the chain shop. He said that he would need it for A DAY. We scheduled the car to be brought in on a Wednesday. Raul wasnât there to receive it, so another mechanic took it in and processed our info. Because of a coordination delay, he wasnât able to start on it until Thursday. On Friday he told us that he needed it for one more day. Fine. Then on Saturday he called to tell us at 1:30PM that he couldnât finish it that day because he was late to a family event. When the car is already 2 days late, that is the WRONG answer. Of course he doesnât work on Sundays. We finally got the car back 4 days after what was supposed to be a 1-day repair.Why are his prices inflated? We had the same repair priced at a chain shop. We brought the car and chainâs estimate to RC Automotive and Tires and had a verbal agreement that he would be able to match it. On Thursday when he started working on it, he called us with a verbal estimate, which was about on par with what we had discussed. When we arrived at the shop to pick it up, the final price was another $100 more expensive. Whatâs the difference? He forgot to include the PRIMARY PART NEEDED in the estimate he gave over the phone. So the rest of the estimate included fluff, inflated nonsense.Terrible experience, save your time and money and go somewhere else.
Details
Phone: (818) 252-5672
Address: 9009 Sunland Blvd, Sun Valley, CA 91352
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