Surratt Tire & Auto Center

When you need to get it done right without haggling to get a fair price!

There is no other shop like this at all, that young girl up front is a blessing, with all my kids away from here she watched out for me and goes above everything to make sure I am safe on the road, the owner will do anything he can to help me out too. this place has been a blessing to me. will recommend to everyone I know. they offer 2 year/24k mile warranty where else can you get this? love this business!

Greatest place ever! would not go any where else, they will be up front with you about all the needs your car has, and will work with you on what needs to be done now and what can wait! with only having one car they are quick to get me in when I have an emergency and welcome my dog with open arms to hang out while we wait for repairs. Love this place and its staff!

My car (02 kia spectra) was having transmission problems a few miles out of Staunton, va, so I googled some repair shops in the area to have it checked out. I saw that a couple of reviews said that Surratt Tire was a good deal...boy were they wrong. I was told that to fully diagnose the problem they would have to open my tranny up, costing 300 to do so, which I said no to. I asked the front desk person (Brown haired guy with glasses, if they could just fill my tranny up with gear oil and let the car run so that I could see how fast it leaks out, to which I was told that it wasn't possible. I went around to the side of the shop and after letting my hometown mechanic (Brothers Automotive) talk with the mechanic who had my car, I was told that it would be fine to do as I asked. I watched the mechanic put my car on the lift, take a plastic shield, held by four easily accessible screws, off, then unscrew the full plug for my tranny. The mechanic then put a couple of bottles of cheap Autozone Coastal brand gear oil (5.99 a bottle) in my car, turn it on and put it in gear, then let it run for ten minutes. Fluid didn't pour out, so I advised the mechanic that was good enough. I went to the front to get my bill, funding that I was charged 85 for labor and 12.99 x5 bottles for gear oil (I watched the autozone delivery driver bring in 4 bottles of gear oil). Beware and go elsewhere, find a more honest repair shop. Avoid this one if you don't want to be overcharged on time and cheap materials bought at autozone.

We have heard for years about Surratt's amazing service, so we finally went to see them for some work. They were friendly and honest. When it came time replace our van, the owner, Bill Surratt, began searching for a new van that would fit our needs. This family owned and run company is trustworthy and reliable. They go the extra mile all of the time. We couldn't be happier with their service.