Scotts Creek Animal Hospital

I've never had a problem with this place until this last boarding! Apparently there are some new hires and they are disgusting. My dog is filthy and covered in dirt. He acted so depressed and sad when I picked him up. They put him in a twin kennel because he was too hyper and excited when they tried to walk him. No effort or love for my dog at all so they left him in there all weekend without walking him or giving him any kind of attention. Very disgusted with them for this. Then had the nerve to tell me from now on he will have to go in a twin kennel, yeah right! I will NEVER bring him there again. Never. Completely unprofessional or caring.

I see a couple poor reviews and I know the one receptionist seems a little stand offish at times, but they are super busy. I don't mind waiting because Dr. Cartner is AWESOME! My dog swallowed a sewing needle and we didn't know he had until a day later on a saturday at 11:30 when they x rayed his throat. They stayed after and kept him until his anesthesia wore off and they did give us care instructions. We could have lost our dog, but Dr. Cartner did an excellent job with last minute, emergency surgery. Also, my dog barks his head off so they usually get him in an exam room quick even though we may wait awhile, I've been a pet owner 41 years in many different cities and this is the best vet i have been to.

We borded our dog there for about a week while out of town. Later the same day we picked him up we noticed his chest was raw. He wears a harness and has never had that issue which tells me they left the harness on him for a week with out removing it!!! Now he has worms shortly after getting him back which we didn't have when we left him! Horrible service also!!! I will never ever take my dog back to them!

Doctors and assistants very nice - care is not cheap, though. Feel like they are concerned about pets and take care with them, but what is with the young receptionist? Never friendly and sometimes seems very irritated. She is the ' face' of your business and the first impression people get! Perhaps this is what happened to the Katie?

Recently, my cat was very sick and needed over night care. I took him to a vet close to our house, but decided to make the drive to Scotts Creek after hearing the price difference for the care necessary for him. The vets at Scotts Creek were very understanding of our financial situation and gave us every option available and discussed the price before each action was taken. We are very thankful for such a caring staff at Scotts Creek!

Love Scotts Creek Animal Hospital. The most caring and efficient vets & staff. I would be very upset if I had to take my pets to another vet. Nothing but good professional care every time.

Id like to reply to the poster above. I'm sorry your experience was so bad, but I have had to put two elderly dogs down in the last 18 months and they were nothing if not extremely compassionate and professional.



I also had a cat that they placed with another client of theirs instead of putting him down as well. Their rates are very reasonable and their staff is very very friendly.



The office sent out a condolence card when my two dogs had to be euthanized, they didn't have to do that.



FIVE STARS all around!!

Two things wrong & one right. First, they do low cost spaying & nuetering with the local animal shelter. Bravo. I commend them for that. Now the bad, no customer service. They hire for looks and not compassion or the ability to do their job. I took my cat in to get fixed and realized when I got to the car they gave me no care instructions and I know there are a lot. I went back in and stood there for 10 minutes, no one acknowledged I existed so I left. Why? Because of the 2nd wrong thing. I could no longer watch a man and daughter sit on the floor crying next to their very sick older dog who when they checked in explained the dog was very sick, unresponsive and couldn't walk. The receptionist didn't even look over the counter to see the dog. After 30 minutes of them crying, they never were offered an exam room nor did one single employee check on or look at the dog. I WILL NEVER GO BACK. Be rude to people but not animals. They should come first. That is afterall their job.