Academy of Cosmetology and Esthetics NYC

If i could rate 0 stars I would, the girl that did my hair was really sweet but the instructors are a joke. I came in for my appointment and the one instructor told the girl to do a process, which wound up being the wrong one (I went in for a color correction) he had her doing some other process that was simpler to explain to her because he was trying to leave, as it would turn out. Then the instructor who took over when left was pretty knowledgeable but negligent enough to where my hair started to break off in huge chunks. I have half the length I went in there with, which isn't much. AVOID AVOID AVOID.

Went there to get a simple crown touch up on highlights that were already there screwed up my highlights. My roots were orange, toned my hair 3 times and the instructor says "it just wont lift nothing we did". Unacceptable customer service. Tried to charge me because of their screw up and for using to much toner. Will not refer or go back again!

PLEASE AVOID THIS SALON IF YOU ARE A CUSTOMER - AWFUL SERVICE - I brought my elderly Mom here Saturday for a perm, cut & style, and a haircut for myself. We had an appt. for 11:00 am. We left at 4:30 pm. My mother's hair was straight - pin straight - after the perm, and her hair was not styled at all after the cut, which was so far from what we asked for. There was no styling - we both were left with flat hair, parted in the middle, just hanging down. The results of both were awful. Over the course of the afternoon, I asked several of the instructors to intervene and help move things along, but I was told these were students and they are taught to cut correctly instead of quickly. What a joke! Full price was charged - I asked the stylist at the register "how does my mother's hair look to you, after being here 5 hours for a cut and a perm?" He looked me straight in eye and said "Normal". Clearly, customer service is not something that is taught at this place. I can't believe they let customers leave the shop looking like we did! I believe the students who were assigned to us had never performed any services prior to us. And, I don't fault the students at all - I do blame the instructors - at some point, they should step in and get the job done for the sake of the client. There are dozens of stylists running (literally) around there like it's a party, or a reality show, or an episode of Glee, and the customer is getting screwed. I have never, ever written a bad review of any business, but this experience pushed me over the edge. After we left there, I brought my mother to a local, small beauty salon near her home and begged them to at least even out her haircut and style it, so she didn't go home with chopped, uneven hair hanging in her face - thankfully, Jeanne, a wonderful stylist at Beyond Hair on Richmond Rd in Dongan Hills, took pity on us, and fixed that hot mess for my Mom. She left there looking beautiful! Our business will now be going to Beyond Hair - just STAY AWAY FROM PAUL MITCHELL. This place deserves NO STARS on the rating - it deserves MINUS STARS!!

The absolute worst customer service. I went in for low lights, hair cut and blow dry at 6pm. At 9pm the student just finished putting on the dye. At 9:10 the teacher comes over and states that they will not be cutting my hair because it is too late then at 9:30 she comes back and states they will not be blowing my hair dry either because the have to close by 10. Then have the nerve to charge my $45 for an incomplete job and send me out in the freezing cold (it was 40 degrees outside) with a wet head. I went into the restaurant across the street to wait for my sister to pick me up when she did 20min later, we pass the salon and there is the teacher blowing out the students hair !!!! They kick me out because they have to close then hang out and do each others hair..I will be letting everyone know the unprofessional work ethic the team at Paul Mitchel has.

My view on this school remarkable! I absolutely love it here..it is my home away from home. Everybody is so warm to you no matter what kind of mood they are in. The atmosphere is so spectacular here and so welcoming! That is the exact thing that made me fall in love with this school when i was looking to come to a beauty school!

Awesome Color & Cut!!!!! Who would think that for under $50 I would walk away with the BEST Color & Cut I EVER received!!! Everyone is soooo nice too! I found the place to be!!

This is a teaching school, so beware! Be prepared to spend upwards of 4 hours for a color and cut. Depending on the instructor, you might have an excellent experience or an awful one. Certainly, the price is great and Paul Mitchell products are reasonably priced and excellent. Just the same, I had an awful experience there. I grew increasingly frustrated with my stylist because she couldn't understand what I wanted. I started to cry and was promptly thrown out with a wet head and an unfinished haircut.



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