Great American Title Co

Tammy and the team at Great American Title are fantastic to work with. Great communication and customer oriented company.

My name is David H. Waggoner, and I feel GAT’s clients have a right to know how they conduct themselves in all its dealings. The gross negligence and exquisite incompetence of the employees of Great American Title Company’s Florida Ave, Joplin location, specifically Tammy Garroutte, Penny Kruse, and a title inspector known to me only as Tara, cost my father the sale of his home, the proceeds of which were to go to his continued medical care. To add insult to injury, Ms. Garroutte has handled this entire debacle with flippancy and condescension. Because the title inspector handling the sale of my father’s home was admittedly ignorant of basic real estate and estate law, she unilaterally ceased progress on the proceedings at 5pm on the Friday before our scheduled Monday, July 30 closing. This action spooked the buyer, and they somewhat understandably withdrew their offer, even though it was quickly discovered by Great American that there was no actual basis for their knee jerk reaction. My hope is that by disseminating information about this level of incompetence, that Southwest Missouri lenders will seriously reconsider doing business with Great American Title and it’s deal-killing policies and procedures.