Cheray Auctions

Dishonest, extremely unprofessional, uncaring. I would give 0 stars if possible. We consigned 3 pieces of antique furniture which they estimated an auction value of about $1300 - we received $270. It took 5 weeks of phone calls, numerous in person visits, and a constable to even get that much. They had no record of what one item sold for, and until we involved the local constable they refused to pay us for it - which is essentially theft. Another item had a reserve for $800 and they claim to have sold it for $200 - without our authorization. The auction house employees admit there was a "mistake" made with our items but Shawn refuses to even call us to resolve it. We had no problem working with them to achieve a resolution but she won't even talk to us. We don't know what the "mistake" was and they provide no receipts or bills of sale to show what the items actually sold for.

Just came from Cheray Auction, have went there several times and have spent quite a bit of money there, but tonight was the last time we will patronize this business. On at least 2 items, the closing bid was $5 and after Shawn, the auctioneer, said sold for $5 , someone else raised their hand and won the bid for $7.50. We were not involved in the bids for these items, but surely the person(s) who originally won with the $5 bid was not pleased. Towards the end of the night when she was auctioning off tables (winning bidder gets choice off table), we asked 2 staff members if items on a table which was butted up against the table up for bid were included in the auction and one of them said Yeah . Also, we had seen another customer pull an item off the butted table and purchase it as part of the original table, but we wanted to make sure before bidding. We bid, won and chose. The items were carried away as they once purchased. Shortly thereafter, Shawn made a statement over the P.A. that the items we chose were not included with the table. We told her we had asked and if she had politely said, I m sorry, but my staff was incorrect then we would have forgiven and forgotten. However, Shawn s reply was very snippy and even embarrassing since it was over the P.A. system. She responded saying I am the auctioneer!!! and followed up with Now, you legally have to buy something off that table!!! The bid was $1 so I quickly grabbed an item, checked out and left! I would have left a zero star rating, but you have to select at least one.