Enterprise Rent-A-Car

Well they used to be better. The car we used worked fine except for the 12V power outlet. We were unable to charge our phones or use the GPS we brought along. I called the location and the person I talked to had no idea what to do. I brought this up when I returned the car and all I got was a "sorry about that". A few years ago when I rented from Enterprise they would of tried to make it up some how.

Also, the blankety-blank web site won't let me join the rewards program and phone calls just get me shuffled to some one else who seems to be to busy to help.

I was very upset with Enterprise this morning when I went in to pick up my rental. I called on Monday and made reservations. I told the person I spoke to that I would be using a debit card and verified what I would need when I arrived. I specifically requested an Equinox because my wife had rented one from Enterprise before and liked it. The agent said the reservation was all set up and I could pick it up this morning with no problem. I should also mention that I do have an Enterprise Plus membership.



When I arrived I was informed that because I was using a debit card I could not have anything more than a mini-van. I explained to the manager that I had been told on Monday that my reservation was confirmed for the Equinox, that I had told the agent at the time that I was using a debit card and that I have rented the Equinox in the past with the same debit card.



I am not a frequent customer because I don't have to rent a car very often but when I do I have always been a loyal customer and used Enterprise in the past with no problem. If this is a new policy I think it is a poor decision and I should have at least been made aware of it when I made the reservation.



I do not own a credit card because I don't like them. If I have to obtain one for the sole purpose of renting any vehicle I want in the future, there really is no reason why I should continue to be a loyal Enterprise customer.