Copy Pack & Mail

Because we are a small business and believe in supporting other small businesses, we chose to use Copy Pack & Mail to handle shipping for our auctions. Seven days after taking items to this store, there are items that have still not been shipped. Items bundled together with an invoice attached clearing stating the items to be shipped together were instead shipped separately. We have been inundated by phone calls from customers who state they cannot get a return phone call from anyone at Pack&Mail or get a tracking number for their items. We have also asked for return phone calls on several occasions, and we are still waiting for those return calls. We will definitely use a different company for our auction next month, and all auctions in the future. If we are asked if we could recommend Pack&Mail, all we can say is if you are a business that does a lot of shipping and want to keep your customers satisfied, you may want to seriously consider another shipping company.

the employees here do a great job. always helpful and friendly. Jack really goes the extra mile to make sure everything is done right