Yolyz Hair Salon

Avoid Yoly'z at all costs.



The first haircut, Yoly was attentive and did a decent job for the 40ish bucks she charged (30% discount first visit).



The second haircut was a nightmare. First, I sat in the lobby for 30 minutes even though I arrived 10 minutes early for my appointment. Second, I was abandoned at the hair washing station with conditioner sitting in my hair for another 30 minutes. After developing a cramp in my neck, Yoly's assistant finally returned and barely sprayed any water on my head leaving most of the conditioner in. I sighed and went along because I didn't have all night to spend at the salon and I could just go home and wash my hair immediately afterwards.



But now the true horror story starts. Yoly spent more time running around during the 30 minutes I sat in her chair than she actually did cutting it. After 20 minutes in her chair, she told me she was done despite the left side of my hair being nearly an inch longer than the right. It took at least 5 minutes of me telling her I need more off the left, because it looked VERY uneven. I also asked her to cut my bangs a tad shorter than last time and she obliged but due to the conditioner left in my hair, my bangs were greasy and plastered to my forehead.



Yoly got very huffy when I asked for the left side of my hair to be evened out. My bangs didn't look all that great, but I felt bad that I had to keep asking her to trim my length so it was even. I figured I could just style my bangs to offset the weird way they looked all greasy and stringy and they'd be fine.



Imagine my horror the next morning when I dried my bangs without them full of greasy conditioner. My bangs were cut unevenly in a jagged line across my forehead. I even had a section of bangs that Yoly had swept to the side instead of cutting them. A half inch section of my hair hung over my right eye and my nose that was 3/4 of an inch longer then the rest of my bangs!!



I had to arrange my awful bangs as best I could with hairspray as I had a 7 am meeting with several other attorneys for a deposition. My hair looked embarrassing but I figured I could swing by Yoly'z that same day and hopefully get my bangs cleaned up before Christmas and they would have some time to grow out.



The receptionist told me I could come in at any time so I immediately went to the salon after getting off the phone. Yoly came to the lobby after I sat there for 20 minutes. I showed her my bangs and expressed my embarrassment over the jaggedness. She said "Don't you dare be disrespectful to me, you were so difficult and you asked for those bangs."



Never in my life have I been so disrespected after paying $65 and a $15 tip. I told Yoly I'd be going to a different salon and walked out without saying another word.



Clearly customer satisfaction and customer service don't matter at Yoly'z. The first haircut is great to bring you back, but after that you are no longer a valued customer. The haircut I received is no better than a Great Clips or similar cut rate salon. I will never return to Yoly'z and hope you don't make the same mistake I did in going there in the first place.



Avoid at all costs.