Quick Lane

My wife and I purchased a 2013 Ford Escape from Willis Ford this past weekend. The staff there provided EXCEPTIONAL service. This was hands down the most pleasant car buying experience that me and my wife have ever encountered. The staff at Willis Ford were very accommodating and Frank Lauro Jr was very knowledgeable in regards to every aspect of the vehicle and raised the bar when it comes to customer service. I would highly recommend this dealership. Willis Ford, Keep up the Good Work

If youre in need of a car Used or New Go to Willis Ford in Smyrna, DE Ask for Nick Caputo, Sale Consultant or give him a call. He listens to the needs of the everyday working person like me (a regular JOB and a couple of part-time jobs) Working people only buy cars when they need one either the one they have has died or is costing them more and more to fix them up! I need a car with four wheels, a motor, good deal that will give us a reasonable car payment My last car experience was horrifying BUT NOT WITH Nick - He put us at ease with his pleasant demeanor and started with the most affordable car and we worked our way up to a nice car still in our price range. NOT High end first and make you feel disappointed that you couldnt afford all the bells and whistle. 2011 Ford Focus. Funny thing we got a great used car deal with low miles, still had a factory warranty with more bells & whistles than included in the price. They have plenty of used vehicle on the lot!

A few months ago, I traded my 2010 Ford Escape in on a 2013 Escape. I purchased both of them from Willis Ford within a little over 2 1/2 yrs time. My salesman was Mike Pulliam. Mike was very professional and courteous both times. He was very knowledgeable of the overall Ford product and was a big help to me in demonstrating how everything worked on the car and parring my phone with Sync. I highly recommend Willis Ford and Mike Pulliam.

I purchased a brand new Ford Focus from Sarah Merriman at Willis Ford. It was the best experience ever! The last time I purchased a car from another place, it took me 6 hours! She had my financing and the car ready for me when I walked in. All I had to do was sign and drive away. BEST EXPERIENCE EVER! You must ask for Sarah when you go to Willis Ford!

This is my second new Escape bought at Willis Ford Smyrna. I have only positive things to say about about my salesman Frank! He always gets me the best deals available as well as the lowest possible rates! When my phone would not sync to my 2013 Escape, I went to the Verisimilitude store to have fix my phone as it synced to my 2011 Escape that I just traded in with no problem. The Verizon salesman told me it was a problem with the car. When I went back to see Frank he said let's take a ride. He went with me back to Verisimilitude and made the salesman fix the phone so it would sync!!! Above and beyond all my expectations has been my experience with this dealership! There is NO WAY you can leave there unsatisfied!! They will get my business as long as I can drive! <3 Peg Cohee

Recently purchased a Lincoln Navigator from Willis Ford, Smyrna. Frank Lauro, Jr. went above and beyond the job of a sales person to find us the right car. It took a few weeks, but he was able to get us exactly what we wanted in the price range we needed. This is the 4th or 5th vehicle we've bought from Willis Ford and we highly recommend them. We'll be back and we can't wait to see the new Willis Ford Building.

Thanks to thank Janet Hovis at Willis Ford for the outstanding and professional service she provided in assisting me with my purchase of my 2011 F-150 4 x 4 SuperCrew. Janet had found the vehicle I wanted and within 1- hours, I was signing the paperwork for the new truck. No pressure whatsoever. I took delivery a few days later. Janet had come in on her day off to take care of the delivery process and showed me how to work the Sync system, as well as introduce me to the staff in the Parts and Service department. The day after delivery, Janet had called and asked how I liked the truck and if I needed any other assistance as a follow-up. All I can say that this was the best car buying experience I have ever encountered. Excellent service, professional, knowledgeable, and good price, what else can you ask for? Well done!!!!! At Willis Ford in Smyrna, you walk in a stranger and when you leave, they will treat you like family. Highly recommended and you will NOT regret going!

Mike Pulliam is very professional salesperson, I would buy my next car from him. He did what he said he would and was straight. Every car dealer should be like Mike. Jeremy I., PA

I recently bought a car from Willis Ford and I was very happy with their service. Michael went out of his way to make sure I was able to get the vehicle that I wanted.

Had a great and easy experience. I went in knowing what I wanted, and even though it was not on the lot, they acquired it within minutes and had it ready for me the next day. The experience was so easy, it was almost like grocery shopping. For the record, I went in with a pre-approval from my credit union, so there was no haggling over finances. The only thing we discussed was price, what I wanted as far as warranty options and once price was agreed, paperwork completed in minutes and out the door. The most time consuming portion of the whole event was the test drive and learning how to work the Sync system, which was well explained as well by the great sales rep, Sarah Merriman. Be sure to look her up if you are in the market for a Ford. Competitive pricing, great service! I now own a 2011 Ford Fiesta SES. It is great on gas, and has all the "bells and whistles" like the higher priced cars. From heated leather seats and mirrors to sunroof to Sync, you can get everything with this car. I am a huge Mustang fan, but with current fuel prices, this car is a great option and gets incredible mileage for not being a hybrid. I personally recommend the manual transmission, as this permits better acceleration from a dead stop over the automatic.

Willis Ford is a great place to buy a car. You must ask for Frank Lauro. Great salesman very caring and honest