West Bay Orthopedic & Neurosurgery

Terrible staff ,doctors,whole thing waste of time and money ,money up front,but work isn't guaranteed ? U have to work around there schedule or you'll be kicked out .on hold each time for min 45 min so just hang up ,go elsewhere it's easier

I have been a patient at WBO for 4 years. Dr,Guglielmo is my doctor. We have had our ups and downs over the years. They did a back surgery on me in May 2012. And another in April 2013. I've been going to pain management for 4 years. Both surgeries were unsuccessful. I've had 3 discs removed, bone fusions, and have 2 titanium rods and 6 screws in my back. And declared Totally Disabled. My biggest issue is trying to get ahold of her when a problem arises. Her secretary Cindy is very nice when I'm in the office, BUT when I need to speak to Dr Guglielmo . I can never reach her. Over the past 4 years I have called at least 10 times. Cindy is NEVER at her desk or just refuses to answer the phone. So I get voicemail everytime. I leave a message and not once have she or Dr. Gugliemo ever gotten back to me. Sometimes the issue is very important and all I get is Crickets. That is not a good Doctor/ Patient relationship. I wish I had gone to the Laser Spine Institute for a second opinion. Before I let them open me up. If they made more of an effort to communicate with their patients or get back to them. At least you would feel you're relevant. Time to find another doctor.